Cancellations and Returns
Any order may be cancelled prior to delivery of the products. PRO GENERATION IT SDN BHD reserves the right to charge a cancellation fee (as subjected to Terms and Conditions). To cancel an order, you must call our Sales Office during business hours.
Products ordered and/or delivered cannot be returned or exchanged, unless otherwise agreed by PRO GENERATION IT SDN BHD, at its sole discretion. Cancellation or reschedule charges for services may be applicable. Any non-refundable deposit paid in relation to a cancelled order is irreversibly forfeited at the time of cancellation. Subject to this clause, Once you have submitted your order it is final and binding upon you.
Refunds
When do you get a refund for the cancelled order?
Upon PRO GENERATION IT deciding to allow your cancellation of the order or return of your product and subsequent to the complete compliance of the same, where the payment was made by the below methods, we will refund the money in Ringgit Malaysia to the same account used to carry out the transaction. We will refund the amount within 15 business days following cancellation. No other payment method or appeal for change will be entertained.
All refunds against order cancellations, after adjusting the 3% cancellation charges, will be processed. Same applies if there is any change in order and the differential amount, if any, is to be refunded.
